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Online tickets can only be purchased 24 hours or more in advance in order for us to process the ticket before you arrive at the attraction.
Tickets purchased are only valid for the date and time of day (where applicable) marked on the ticket. Please note that we advise you arrive early as there may be queues, in particular during peak times.
Online tickets are valid only for the day and time (where applicable) you book unless weather, maintenance or other operational difficulties cause unexpected delays.
For concession bookings (where applicable), a valid I.D. card showing student or senior citizen status must accompany these tickets when you arrive at the attraction.
The refunding of any ticket due to circumstances arising from any dispute for whatever reason cannot be made at the entrance gate.
All refund requests have to be made in writing outlining your dispute and submitted to the Mellors Group office within 7 days from the purchase of your ticket.
We reserve the right to offer other alternative days or times where operational variations have changed due to maintenance, weather or other operational difficulties.
Tickets purchased under any 3rd party promotions must be accompanied by the promotional literature, coupons, cut out notice or special tickets.
Tickets presented under promotions not known to us are not valid and will be treated as fraudulent.
Tickets purchased under any legitimate promotions cannot be combined with any other discount offered on this website or online.